Terms & Conditions
As a user of this website you hereby acknowledge that any use of this website including any transactions you make is subject to our terms and conditions.1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website.2. All product orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.3. All product offers mentioned are only available through Sonicare Direct only.4. You will receive an email 'confirmation' that illustrates the final details of your order.5. Your order will be accepted and completed on despatch of your products ordered unless we notify you otherwise.6. Your order details are not filed on the website hence you will not be able to access direct details. Therefore, please print out these terms and conditions and the order acknowledgement for your own records.7. The Sonicare Direct website is only for delivery of products to customers in mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.8. Risk of loss and damage of products will be passes to you on the date when the products are delivered or on the date of first attempted delivery by us.9. All credit and debit cards are accepted with the exception of Amex cards. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.10. All prices include VAT, unless otherwise stated in offers and promotions.11. Philips oral Healthcare offers a 28-day a guarantee, if you are not satisfied for any reason - return the product to Sonicare Direct and we will refund you in full.12. The product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with the 28-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.13. All copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors.14. All the material and content contained within this website is made available for personal non-commercial use only and you may only download such material and content for the purpose of using this website. Any other use of the material and content of this website is strictly prohibited by any parties.15. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.16. Sonicare Direct and Philips Oral Healthcare shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.17. This contract shall be governed by the laws of England and any dispute will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.We recommend you print out a copy of these terms and conditions for your future reference.If you have any questions regarding the Sonicare Direct website please see the Contact Us section.
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