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Latest Products
Sonicare HX7990 Universal UV Brush Head Sanitiser
Philips HF3461 Wake-up Light Alarm Clock/FM Radio
Philips HP3514 Infrared Health Lamp
Waterpik Sensonic Professional SR-1000W
| About Us SonicareDirect is an independent E-retailer established to provide an online home shopping experience which provides a comprehensive range of Philips Sonicare Toothbrushes, replacement brush heads, spare parts/accessories and oral healthcare products. |
| Making A Purchase We accept Visa, Mastercard, and Maestro. We do not accept Diners Club or American Express. |
| Tax Charges All prices quoted include VAT @ 17.5% |
| Credit Card Security All credit card transactions are processed by NETBANX on their dedicated secure servers, so your details are safe. You will be sent notification of your order by email. |
| Reaching Us Email: enquiries@sonicaredirect.co.ukTelephone: 0845 4084571Postal address: P O Box 8796, Nottingham, NG14 7WW |
| Privacy Policy SonicareDirect do not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. |
| Returns Policy We want you to be completely happy with everything you buy from Sonicare Direct.Please make sure that you download a copy of your Sonicare Direct confirmation purchase order receipt and keep safe with a copy of the Netbanx transaction e-mail which they will have e-mailed you on the day of purchase.This will also be required to confirm your proof/date of purchase from Sonicare Direct in the event that you have to make an "In Warranty" claim in line with the manufacturer 2 year guarantee.Please note: Unless you have your proof of purchase/Netbanx receipt and send a copy to us with any return, we cannot accept the return.What if I change my mind ?That's fine, all our products are covered by our no-quibble 16 day money back guarantee*. Just return the goods at your expense using a secure proof of delivery service with the necessary insurance cover to protect you in the event that your goods are lost in transit. SonicareDirect will not be able to process a refund or exchange without receipt of the goods.The goods must be unused in their original packaging with your receipt/Netbanx transaction e-mail and we'll refund or exchange them.The refund will exclude the original P&P charge to send them out to you.What if there is a problem with the product?Within 28 days:All Sonicare Toothbrushes come with a 28 day Satisfaction Money Back Guarantee.Just call us to discuss the problem and we will give you a FREEPOST address label to return the faulty item with your receipt/Netbanx transaction e-mail to us and as soon as we receive the faulty item we will send a replacement.Please forward all the Netbanx confirmation transaction e-mails you would have received on the day of purchase to our e-mail address; enquiries@sonicaredirect.co.uk.After 28 days but within 2 years:You will need to contact Philips Sonicare Customer Services on 08456 010354. They will resolve any claim against their two year manufacturers Guarantee. Please make sure you keep your receipt & Netbanx transaction e-mail safe at all times as Philips will require proof of purchase. Sonicare Direct will not be able to provide searches of it's records to provide confirmation of purchase.Out Of Warranty (over two years old or rejected by Philips Sonicare):SonicareDirect deals with all Philips Sonicare "Out of Warranty" replacement spare parts and Special Offer Upgrade offers to keep you Brushing with Sonicare. |